Business Consultant
The Global Services Group’s primary role is to provide quality business and technical support to Cúram customers, channel partners, and the internal Cúram Software Sales and Marketing organisation. This is achieved by providing various levels of support for Systems Integrators (SI), partners and customer implementation teams engaged in constructing and implementing solutions based around the Cúram framework.
The Business Consultant, by virtue of their experience gained and their exposure to a variety of project areas, will assume more of a leadership role on assignments. They represent our “seasoned” consultants and will carry a significant workload in relation to the delivery of our services. In addition they will act as the point of contact on-site for business related questions and issues that arise and require clarification. They may work on a number of projects or project areas simultaneously.
Location
UK
Department
Global Services - Business Consulting Group
Responsibilities
- To uphold the same professional standards and work ethic expected of all our Consultancy staff and to lead by example when working with less experienced staff.
- To act as a focal point for the design and development team when discussing design options and the various merits of different approaches.
- To build a high level of trust and confidence with Partners and Customers in relation to their knowledge of the business issues at hand and of Cúram and the proposed solutions.
- Extract, prioritise and document requirements including:
- Use case and/or process flows
- Data definitions and/or logical data models
- Screen design and story boarding
- QA and test case development
- To scope Proofs of Concepts (POCs), if necessary with technical support.
- To deliver Cúram presentations and/or workshops to Partners and Customers and to internal staff when required.
- Development of custom presentation material.
- Lead JAD sessions when required.
- Analyze requests form Customers and determine whether they are appropriate and definitive requirements.
- Complete detailed work estimates and the appropriate scheduling activities.
- Work with the technical team to accurately and clearly articulate the requirement concepts and to ensure nothing is overlooked.
- Articulate Cúram’s best practice approaches to implementation issues.
- Determine the core processes in any program type and identify the common ones.
- Assist in the determination and documentation of the most effective methodologies and best practice procedures.
Skills and Attributes
- A minimum of three year’s experience in a business consultant role working for a large information technology consulting firm OR a minimum of four years experience working at management level for a public sector agency in the delivery of information technology related projects for the Social Security and/or Human Services marketplace.
- A comprehensive understanding of Case Management functionality and associated business processes of government social enterprises.
- A comprehensive understanding of how to implement and customize Commercial-off-the-shelf (COTS) social enterprise management (SEM) functionality.
- Proven ability in the areas of written communication and presentation delivery.
- Experience with business process analysis (Use Cases and/or process flows) and mapping (Gap Analysis) techniques.
- Experience with screen design and storyboarding.
- Experience with quality assurance activities and test case development.
- Ability to lead JAD sessions.
- Strong interpersonal and leadership skills.
- Ability to facilitate meetings with customers, System Integration partners and Cúram professionals.
- Solid team building, problem resolution and decision making skills.
- Attention to detail and the ability to interact with clients at all levels of the organization.
- Ability to work as part of a team dedicated to delivering quality results.
- Display initiative and practical application.
- Willingness to travel.
Reports To
Managing Consultant
Contact
Please send a copy of your curriculum viate to careers@curamsoftware.com if you are interested in applying for this role.