Industry Best Practice in Citizen Self-Service
A webinar archive for Human Services organizations featuring…
As part of an e-government industry initiative to highlight thought leadership in Citizen Self-Service, Cúram Software presents a webinar on Citizen Self-Service best practices, focusing on how governments have enabled citizens to proactively manage their own benefits and outcomes, respond to natural disasters and the meet the growing needs of citizens.
Special guest, Gene Leganza, Vice President and Principal Analyst at Forrester Research, Inc. showcases three “how-to” examples that highlight citizen self-service best practices from agencies that have implemented self-service solutions, the Louisiana Department of Social Services, New York City Department of Health and Human Services, and the New Zealand Ministry of Social Development. Mr. Leganza discusses the challenges and lessons learned from these diverse implementations, as they transformed their service delivery models to become more citizen-driven.
Sponsored by:
