Cancellation Policy

Cancellation Policy:

Upon receipt of payment details (Purchase Order, credit card information, check, or electronic bank transfer), Cúram Software reserves the right to charge a cancellation fee for costs incurred during the planning and preparation process for learning sessions or certification testing. The cancellations fees are:

Training Cancellation Notice

Fee

Notes

Fourteen (14) or more calendar days, prior to the first day of class

100% Refund

Fees pre-paid or agreed per the established purchase order may be applied to future classes or returned in full.

Between seven and fourteen (7-14) calendar days, prior to the first day of class

50% Refund

The balance of pre-paid funds or funds agreed per the established purchase order may be applied to future classes or returned in full.

Customers and Partners may send a substitute and avoid cancellation fees. Please notify Cúram in advance if a substitute student is to attend.

No notice or notices of less than seven (7) calendar days prior to the first day of class.

No Refund

Charges are processed against payment details.

Customer/Partner may send a substitute and avoid cancellation fees. Please notify Cúram in advance is a substitute student will attend.

Exam Cancellation Notice

Fee

Notes

Cancellation of exam

No Fee

Exams cancelled before noon on two (2) business days prior to the appointment, this can be done via the Thompson Prometric website.

Cancellation of exam

$150

Exams cancelled less than (2) business days prior to the appointment will incur charges if another exam is scheduled.  New vouchers are requested through Cúram Software