Training FAQs
The following page provides answers to the most commonly asked questions regarding training and certification in Cúram. If you cannot find an answer then please contact Global Learning Services (GLS).
Certification
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Classroom and Online Training
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Certification
Getting Cúram Certified
By achieving a Cúram Certification, you can validate your knowledge of the Cúram solution, demonstrating that you have the skills and expertise required to work as a Cúram Business Analyst or Cúram Developer. In addition, Cúram Certification offers the following benefits:
- Increase your competence and professional credibility, leading to greater job satisfaction, job security, and earning potential
- Increase your access to top companies and projects by meeting the criteria for Cúram projects
- Deepen your understanding of the product following formal training
Yes, achieving Cúram Certification enables you to deepen your understanding of the product and increase your confidence in using Cúram.
Candidates who attend a classroom training course, or receive a training waiver can use the provided voucher number for one free attempt at the corresponding certification exam. Note that this attempt must be made within 90 days of attending the course or receiving the waiver.
For subsequent attempts, or if the first attempt is made outside the 90-day period, the cost of the exam is USD$150.
Do I have to attend a training course before attempting Cúram Certification?
Cúram certification exams are based on specific classroom training courses. These courses cover the range of skills needed to pass the exam. The cost of the course includes one free attempt at the corresponding certification exam.
You may request a training waiver if you have one or more years of Cúram project experience. This waiver enables you to attempt the certification exam without attending a classroom training course. It also includes a free attempt at the exam.
Can I get a waiver based on my experience?
Yes. To be eligible for a waiver, you must have one or more years of Cúram project experience. This must be verified by a Cúram Software employee. The Training Waiver page contains more information about the experience required to apply for a waiver, the application process, and the region-specific fees.
To apply for a training waiver, please contact GLS. The Training Waiver page describes the information you will need to provide when applying for a waiver and how soon you can expect a response.
How much does the waiver cost and what do I get for it?
The fee for a training waiver is region-specific, and is available on the Training Waiver page. This information is updated on the first working day of each month to reflect currency fluctuations.
To become certified, you have to pass the certification exam. The procedure for attempting the exam depends on when you attended the classroom training course:
- Less than 90 days ago – You have one free attempt at the exam using the provided voucher number.
- Greater than 90 days, but less than one year ago – You can attempt the exam but must pay the exam fee (US$150).
- Greater than one year ago – You must retake the classroom training course, or apply for a training waiver. You may then attempt the certification exam.
No, you must take the version of the exam that corresponds to the version of the classroom training course that you attended. However, a certification for a previous version of Cúram may be upgraded to the most recent version by completing a web-based upgrade course.
Registering for an Exam
How do I register for an exam?
To register for an exam you need to complete the following steps:
- Obtain your voucher number
- Complete the exam prep recommended by GLS
- Schedule the exam for the location, time, and date on the Prometric Site
How quickly should I schedule my exam after completing the classroom training course?
GLS strongly recommends that you schedule your exam as quickly as possible after attending the classroom training course .This will enable you to arrange the most desirable date, time, and location for your exam. In addition, you can also plan your preparation more effectively by setting a target date.
The amount of preparation time required will differ for each candidate, as it depends on a range of personal factors, including experience, study techniques, and work commitments. For the Developers exam, GLS recommends that candidates spend approximately 8 hours a week preparing for the certification exam over a period of 6-8 weeks. For the Business Analysts exam, GLS recommends that candidates spend approximately 6 hours a week preparing for the exam over a period of 4-8 weeks.
If you attempt the exam for the first time within 90 days of attending a classroom training course, payment is not required. The exam fee is included in the training price.
For subsequent exam attempts, or if you attempt the exam more than 90 days after attending a classroom training course, a fee is required. This fee is paid directly to the testing provider (Prometric). If a training waiver has been granted, payment is made to Cúram Software.
How do I receive my voucher number?
The voucher number will be mailed to you by Cúram after you have attended a classroom training course or received a training waiver. If you have to pay for the exam, the voucher number is sent to you by the testing provider (Prometric) on receipt of payment.
You can take the certification exam at any Authorized Prometric Testing Center (APTC). Prometric have a test center locator button on their website. This feature performs a search for the nearest testing facility, based on your location. Once the nearest test facility is found, the website includesan online map and directions to the testing center.
When can I take the exam? Can I take it at weekends or after hours?
Exams times and schedules may vary by each location. Click here to schedule your exam or determine available exam hours in your location.
What is the policy for canceling a certification exam appointment?
To cancel or reschedule your test appointment, you must contact your local Prometric customer service representative before noon two business days prior to the test appointment. You can contact a Prometric representative via the Prometric website. There is no charge for rescheduling or canceling an appointment if the change is made before noon two business days prior to your appointment.
Customers who do not appear for a scheduled exam forfeit the full exam fee. If the exam fee was paid with a voucher number, the voucher number is invalidated and cannot be used for future exam appointments.
If I purchase a voucher and do not take the exam, can I apply for a credit?
For how long is a voucher number valid?
Voucher numbers are valid for 90 days from the date of issue. Candidates are responsible for knowing when their voucher numbers expire. This information can be found in the details accompanying the voucher number.
What is the exam eligibility period and is this different than the 90-day window?
Yes, this is different. Your exam eligibility covers your access to an exam. Cúram Software provides access to an exam for one year. This is to ensure you are qualifying on the most recent version of the Cúram Business Application Suite (CBAS). It also ensures that you are tested on the same Cúram version as your training.
Do I have to take the exam in the country where I took the training, or where I currently reside?
I have missed the 90-day window due to work or personal issues. How can I take the exam?
Is the voucher number transferable?
Preparing for an Exam
How do I prepare for the exam?
To be prepared for the certification exam you must know the material presented during the classroom training course.
The amount of preparation time required will differ for each candidate, as it depends on a range of personal factors, including experience, study techniques, and work commitments. For the Developers exam, GLS recommends that candidates spend approximately 8 hours a week preparing for the certification exam over a period of 6-8 weeks. For the Business Analysts exam, GLS recommends that candidates spend approximately 6 hours a week preparing for the exam over a period of 4-8 weeks.
Further information and guidance on testable topics is provided to attendees at the classroom training courses and in specific Certification Exam sheets found on the GLS website.
How much time should I spend preparing for the exam?
How soon after taking the training should I take the exam?
Are sample exams or sample questions available?
Will I only be asked questions on things covered in the course manual?
Taking an Exam
What is the format of each certification exam?
Two certifications are currently offered by Cúram, namely, Cúram Certified Developer (CCD) and Cúram Certified Professional (CCP). The pass marks for the corresponding certification exams depend on the certification itself (CCD or CCP) and the Cúram version associated with it.
The pass mark for both the CCD V6 and CCP V6 certification exams is 70% (28 or more questions correct). The pass mark for the CCP V5.2 is also 70% (28 or more questions correct). However, the pass mark for the CCD V5.2 exam is 65% (26 or more questions correct).
What identification should I bring to the testing center to be allowed to take the exam?
Do I need to bring any materials with me when I take the exam?
What if I arrive late for the exam?
For a Cúram V5.2 exam, you are prompted to select one correct answer in a single-answer, multiple-choice question, for example "Choose 1 option." For multiple-answer, multiple-choice questions, you are prompted to look for a specific number of correct answers, for example, "Choose 3 options." This applies to both the V5.2 CCD and CCP exams.
The V6 CCD and CCP differ in the way they use question prompts. Single-answer, multiple-choice questions in both the V6 CCD and CCP exams use the same prompt, that is, "Choose 1 answer/option." However, the prompts provided for multiple-answer, multiple-choice questions differ between the CCD and CCP exams. In the V6 CCD exam, the prompt for each multiple-answer, multiple-choice question specifies the number of correct answers that the candidate should seek, for example, "Select 2 answers." In the V6 CCP exam, the prompt for each multiple-answer, multiple-choice question does not specify the number of correct answers that the candidate should seek, for example, "Select more than one answer."
When do I get my exam results?
Can I see what questions I answered incorrectly?
Retaking the Exam
I've failed an exam, how soon can I retake it?
The period of time allowed between successive attempts of the certification exam depends on how many attempts have been made to date.
- If this is your second attempt, you may retake the exam immediately
- If this is your third attempt, you must wait at least 20 business days from the date of the previous attempt before retaking the exam
- If this is your fourth attempt, you must get written permission from Cúram Software (learning@curamsoftware.com) before retaking the exam
In this context, please note the following rules:
- You cannot retake a passed exam in an effort to increase your passing score.
- If an exam is scheduled and subsequently not taken. GLS deems this to be an attempt.
- Any exam taken and passed at the fourth attempt without written consent from Cúram Software will not be validated.
- Any exam taken and passed at the third attempt within 20 business days of the second attempt will not be validated.
How many times can I take the exam?
Do I have to pay for any retakes I sit?
Obtaining your Certificate
Having completed my certification exam, how and when will I receive my certificate?
Do I receive a new certificate if I upgrade my skills via web-based training (WBT)?
If I have not received my certificate, what do I do?
How can I correct or change my name if it has been misspelled in the database and on my certificate?
Maintaining your Certification Status
How long is my certification valid for?
How do I upgrade my certification?
What happens if I do not upgrade my certification?
Candidates with a valid certification must keep their skills current by upgrading them on new versions of Cúram.
If new exams or upgrades courses are not taken as stipulated by GLS, your certification will be suspended for (6) six months. Candidates have six (6) months to recertify their Cúram certification. If a candidate does not recertify within the six-month suspension period, the relevant Fundamentals classroom training course must be retaken, as well as the corresponding certification exam.
Classroom and Online Training Courses
Information and Pricing
How much do Cúram classroom training courses cost?
The Pricing Information for Pricing Information for Classroom Training Courses page contains the regional pricing information for all classroom training currently offered by GLS. This information is updated on the first working day of each month to reflect currency fluctuations.
What are the minimum and maximum class sizes for Cúram classroom training courses?
The maximum and minimum class sizes for a Cúram classroom training course depend on the course itself. These maximum and minimum sizes are specified with the current price for each course. Regional pricing information for all classroom training courses can be accessed here.
Can Cúram classroom training courses be customized to meet specific project needs?
What is included in a customized Cúram classroom training course?
The exact details of a customized course depend on the specific project it is designed for and the degree to which it differs from our standard offerings. However, customized courses do comply with the same rigorous standards applied to all other Cúram classroom training courses. These standards are as follows:
- A commitment to focus on your business needs and learning objectives
- A flexible range of options for the course content, agenda, and delivery
- A guarantee to provide the Cúram Software expertise required to prepare and deliver the course
- A commitment to develop and deliver any training materials to the highest possible standards
- A commitment to respect your privacy and confidentiality, providing you with the opportunity to explore issues specific to your organization without members of other companies being present
Payment and Registration
How can I register for a Cúram classroom training course?
How soon in advance of a Cúram classroom training course must I register for it?
Can I hold or reserve a Cúram classroom training course without providing payment?
How can I pay for a Cúram classroom training course?
You can pay for a Cúram classroom training course using any one of the following four payment methods:
- Purchase order (PO)
- Credit card details (MasterCard, Visa, or American Express)
- Check
- Electronic bank transfer
If you chose to pay using a PO, please scan the PO and send the scanned image to learning@curamsoftware.com. If you prefer to pay for a course using a credit card, please send an e-mail to learning@curamsoftware.com. In turn, you will be given access to our online secure payment area. Please do not send any kind of credit card information via e-mail. Cúram Software is not liable if information sent via e-mail is intercepted by outside parties and used for purposes other than payment for Cúram classroom training courses.
What exchange rate is used for international transactions?
Confirmation and Preparation
I have not received my confirmation e-mail letter. Can you please check on it for me?
Why do I need to complete the online survey prior to a Cúram classroom training course?
The aim of the online survey is to gather basic background information about your relevant experience and knowledge of the Cúram application. This provides valuable information about you and other attendees to the course instructor. This helps to ensure that all course attendees have a positive training experience.
The survey also contains free-form fields where you can notify the instructor about any issues that you want to raise during the upcoming course. All information gathered via this survey is treated confidentially.
Is there any preparation work required for Cúram classroom training courses?
How can I confirm that my class is running as scheduled?
What happens if Cúram needs to cancel or reschedule an classroom course?
Attending Training
What time do Cúram classroom training courses start and end?
I can only attend part of a Cúram classroom training course. Is this a problem?
Post Training
