Cúram Appeals
A modern, functionality-rich application that manages the lifecycle process of appeals and legal actions from creation to resolution
Suitable For:
- Any organization that tracks or manages an unemployment insurance or workers' compensation appeal process
- Any child and or youth services organization that documents, tracks or manages legal actions
- Any U.S. Human Services organization
Cúram Appeals provides agencies with the opportunity for rapid deployment of a modern, functionality-rich application to manage the lifecycle process of appeals and legal actions from creation to resolution. Cúram Appeals comprehensive capabilities support the intake, judicial reviews, hearings, and decision processes, including work allocation, work scheduling and notice generation.
Cúram Appeals delivers support for multiple levels of appeals, including: hearing cases, hearing reviews and judicial reviews, with the ability to create additional levels of appeal, based on the unique requirements of each organization.
Out-of-the-box evidence management functionality delivers flexibility and privacy, allowing organizations to determine the appropriate associations and access privileges for evidence collected through their interaction with clients and other organizations. Organizations faced with the sensitive nature of the data require that appropriate restrictions limit access to authorized users only.
Through extensive automated scheduling capabilities, the complexity of managing stakeholder schedules is no longer a factor, as the solution automatically selects available dates and locations based on overall availability.
During the appeals process, the system allows users to decide if benefits should continue to be issued at the same rate as at the time the appeal case was created or to discontinue the issuance of benefits for the duration of the appeal.
The legal action framework capabilities within Cúram Appeals gives organizations the ability to administer and manage legal activities concerning participants that are conducted by a legal authority. Examples include petitions, hearings and orders.
- Claim and claimant data persists throughout the entire lifecycle process of a case across all Cúram Software solutions
- Reduced organizational risk with the delivery of appeals-specific components
- Flexibility enables agencies to configure based on their appeal process and levels
- Reduced implementation costs and timelines
- Accurate tracking of appeals and legal actions and associated documents
- Integration with Cúram Interaction Center™
- Allows appeals to be taken over the phone
- Multi-level appeals management covering hearings, reviews and judicial reviews
- Ability to create additional levels of appeal to meet specific juridictional requirements
- Leverages the Cúram Enterprise Framework, enabling transparency and inherent integration to human services and workers’ compensation claims and cases
- Allows for the tracking and related participant correspondence of an offers legal action lifecycle from petitions, to reviews to legal orders
Supporting Materials
National Association of Unemployment Insurance Appelate Boards
"Cúram Software was just better than other solutions we considered. It was hard to turn down the customized, commercial off-the-shelf solution Cúram Software had to offer."
Keven Star, Project Director, Electronic adjudication Management System (EAMS), California Department of Industrial Relations