Cúram for Child Support Enforcement

Child Support Enforcement programs seek to ensure the parents of children carry out their responsibilities for providing financial and medical support to their children, thereby enhancing the well-being of their children. The full scope of services may include:

• Locating parents
• Establishing paternity
• Establishing support obligations
• Monitoring and enforcing those obligations
• Facilitating disbursement of support to the recipients. 

Cúram for Child Support Enforcement will deliver a comprehensive suite of business functions that address the unique requirements of child support enforcement organizations through a combination of pre-built components, common business processes and industry best practices. Other notable functions provided by the solution may include:

Financial Management

• Sophisticated and flexible aging, allocation, and disbursement capabilities
• Automated collection and distribution of payment
• Reassessments to adjust for changes of circumstances
• Tools – obligation calculator, screens for financial management buckets, case history/audits/transactions linkages & drill downs, screens for complex manual activities

Web Portals & CRM

• Web Portals for Employer, Client, Inter-Agency Collaboration
• CRM - Call Centers & Outreach Campaigns/Collections

Dashboards/Reports

• Performance/Outcomes (eg, OCSE KPIs), Operational (Supervisor), Financials
• Work Prioritization & Allocation
• Characterize tasks from info & rate importance/case success/time
• Define priority & assign to worker/queue

Interface Repository

• Repository, screens, administration, interfaces for NCP information 

• Pre-configured, automated solution supports all phases of child support enforcement from intake to obligation tracking, enforcement and financial management;providing consistency of processes and improved worker efficiency
• Enterprise-wide, outcomes-based solution with integrated decision support and case management tools to aid worker and management effectiveness
• Cross-agency collaboration and communication is achieved through multi-disciplinary team conferences, case reviews and comprehensive case management capabilities
• Improved program administration and management through operational and program reports, enabling a focus on client outcomes as well as program efficiency
• Supports multiple access channels enabling citizens and employers to work within the system
• Built-in, automated support for change-in-circumstance processing, overpayment processing and re-assessment
• Improved accuracy of location data improves compliance rates
• Enhanced productivity can be achieved with automated and streamlined caseload processing
• Improved accountability with comprehensive performance tracking that includes goal setting, performance measures and performance audit

• Flexible and open COTS CSE solution
• Holistic Approach for Improving Outcomes - For children, custodial parents and non custodial parents
• Accurate and timely management of accounts from all parties
• Powerful business intelligence /performance management/reporting
• Best practice assessments/plan for collection efficiency
• Expanded channels/access - Self service portals for employer & client, call center
• Open interface(s) & integration approach
• Sophisticated  Financial Management Module/“Engine”
• Significant business process automation
• Integration with other program areas like financial management, case management, workforce services

• Cúram for Citizen Self-Service
• Cúram Appeals™
• Cúram Service Planning™
• Cúram Reporting™
• Cúram Supervisor Workspace™