Citizen Self-Service

Cúram for Citizen Self-Service provides agencies, their partners and their clients secure, online access to services across the social enterprise.  Cúram for Citizen Self-Service delivers enhanced service quality for the citizen, expanding access to benefits and services, moving the citizen from "in-line" to "on-line".  By providing a single point of entry for all agency and community programs, Cúram for Citizen Self-Service makes it easier for people to receive the benefits and services they need.

Cúram for Citizen Self-Service empowers the citizen, making it easier for them to take an active role in managing their relationships with agencies and community providers.  This citizen-driven model increases the likelihood that the plans, benefits and services put in place to help them achieve self-sufficiency will be successful.

Cúram for Citizen Self-Service also improves efficiency, flexibility and effectiveness for agencies and caseworkers by reducing staff workload, lowering transaction costs and simplifying the intake process.  Information entered online can be seamlessly integrated with the agency's eligibility systems, reducing data entry and streamlining evidence collection.

Cúram for Citizen Self-Service is built on a highly configurable platform designed for flexibility so that agencies can easily tailor the solution to meet their needs.

• Editors for Scripts, Rules and Data Mapping allow agencies to configure and add programs without hard coding
• It is configurable & vendor-independent which leads to lower implementation and maintenance costs
• Screening for 25 programs and online applications (for Cash, Food and over 30 Medicaid programs) are included out-of-the-box requiring  less development time/cost
• The solution can be implemented incrementally, allowing organizations to score a ‘quick win’ with internal and external customers while providing a solid platform for growth
• SOA-based integration with external systems allows agencies to interface with legacy systems or Cúram or print to forms (e.g. PDF)
• Web Services gives further flexibility to exchange information with external systems
• Because the solution was developed around citizen needs, it is citizen centric and citizen driven.

Built to be vendor independent and configurable

• Visual Process Flows allow agencies to add/remove programs without hard coding
• Editors for Scripts, Rules and Data Mapping
• Deploy pre-configured program content  or create and configure your own

Lowers Total Costs

• Less expensive than traditional systems because the ‘service’ costs are much less
• Out-of-the-box functionality (Screening for 25 programs, online applications for Cash, Food and over 30 Medicaid programs along with pre-built (SOA) integration options) means less development time/cost

Quick to Deploy

• High Impact/Low Risk
• Implement in weeks, not months

A Platform for Growth

• Expand self-service capabilities by program (Income Support – Food, Cash; Medical Assistance; Child Care; Workforce Services; other programs) or by process (Screening, Online Application, Interface with Legacy System, Integrate to Cúram)
• Extend platform to power other program solutions as needed

Built for Easy Integration

• SOA-based integration with external systems allows agencies to interface with legacy systems or Cúram or print to forms (e.g. PDF)
• Web Services gives further flexibility to exchange information with external systems

Richly functional and built around people, not programs

• Following its principle of “People not Programs” Cúram has developed this solution around citizen needs. 
• Easy to Use:  Intuitive User Interface; Multi-language Support; Support for complex households; Check eligibility across programs and apply online

• Cúram Intelligence Evidence Gathering At-A-Glance
• Cúram for Income Support At-A-Glance