Cúram for Income Support

Cúram for Income Support provides an integrated, outcomes-based and client-focused solution for a range of human services programs.

For U.S States or municipalities that want to replace their legacy systems for income support programs such as those for food or cash
Canadian Provinces that want to replace their legacy systems for income support programs such as those for food or cash

A top priority for social enterprises worldwide is the long term well-being and self-sufficiency of the individuals and families they serve; a goal often made more difficult by aging legacy systems which are difficult to use, and costly to maintain and modify. Cúram for Income Support provides a comprehensive and cost-effective solution for social enterprises that supports a “No Wrong Door” approach leveraging government organizations, non-government organizations (NGOs) and providers to ensure positive sustainable outcomes for individuals and families. It is a fully integrated end-to-end solution for social enterprises that supports key business functions and provides a personalized approach to service delivery. Cúram for Income Support provides full life cycle support from triage, through various stages including screening, application, intake, determination, benefit delivery, assessment, service delivery and outcome management.

Supports a "No Wrong Door" approach to service delivery
Needs Based Triage leverages community providers along with government programs, providing an integrated, tiered response to needs
Multi-program support and service integration reduces data entry, improves caseworker productivity and results in more responsive service
Automated program eligibility determination ensures correct application of complex eligibility policies and reduces new staff training time and costs
User-friendly explanation of eligibility determination results guides new workers through decision analysis
Outcome management tools such as self-sufficiency assessments and outcome plans move clients toward sustainable employment and self-sufficiency
Life event management allows clients to report life events (change of address, birth of a baby, etc.) uses the information to process eligibility changes and to direct clients to appropriate community services and government programs providing a multi-tiered, coordinated response to the life event
The solution is designed to be configured and administered rather than constructed in the traditional manner (coding) resulting in reduced risk at implementation as well as reduced operation and maintenance costs
Section 508, ADA and BOBBY compliance enable access and operation by people with disabilities

Software built specifically for human services and social services
Domain specific business content (rules, evidence, business processes) out-of-the-box
Outcomes-based and client-focused
Provides a framework for agencies to collaborate for the best outcomes
Enterprise approach – not a siloed/single program approach
Modular solution allows for phased deployment approach
Named SEM Market leader and thought leader by leading analyst firms

Supporting Materials

"Wherever you enter our system, we want to be able to address all the needs you might have at that location. The driving focus behind all of this is not just on how we can be more efficient in administering the program. It has a greater focus on how service can be helpful."

Duane Fontenot, CIO of the Louisiana Department of Social Services

About Cúram Software

Cúram Software, an IBM Company, is the leading provider of Social Enterprise Management (SEM) software solutions, delivering best-in-class commercial off-the-shelf (COTS) applications for social enterprises globally including, health and human services, workforce services, and social security organizations.