Best Practices

Through best practice enablement, Cúram provides comprehensive and cost-effective solutions for agencies that support key business requirements and improved outcomes for families, providers and government agencies. Cúram incorporates best practice processes that support the entire case lifecycle from the initial contact with the client and family, and throughout subsequent stages including intake, assessment, investigation, eligibility, service delivery, placement, and case closure.

The Cúram Solution incorporates more than 3,000 best practice business processes and rules that tightly integrate key SEM-based business processes including Triage, Intake, Verification and Determination, Assessment, Service Planning & Delivery, and Outcome Evaluation to achieve effective and efficient integrated service delivery. As a case in point, after a detailed analysis of worldwide income support programs, for the Cúram Global Income Support solution, we derived common elements, key functions, and worldwide best practices in the eligibility and entitlement process.

Cúram’s COTS-based enterprise solutions incorporate an extensive set of best practices, business processes, and service delivery models from social enterprises worldwide. They provide platforms capable of accommodating current and future business practices, both vertically within and horizontally across organizations. These solutions are delivered through the Cúram Business Application Suite (CBAS).

Best Practices in the Cúram Solution

Cúram facilitates best practice by providing:

• Integrated assessment instrument(s) - An evidence-based decision support methodology facilitates assessments such as CRC’s Structured Decision Making and the United Kingdom’s Looking After Children (LAC).
• Support for guided interviews – The Cúram Intelligent Evidence Gathering (IEG) provides an interactive, questionnaire-style tool designed to dynamically lead users though a best practice process of information gathering.
• Integrated editor – An integral part of the Cúram Enterprise Framework, Cúram Administration Suite manages configuration, setup, and maintenance.
• Decision support– A robust Rules Infrastructure provides support for dynamic rules calculations to determine eligibility and entitlement.
• Structured service delivery – Cúram Service Planning provides caseworkers with an effective management tool to plan and monitor in an integrated manner, the delivery of services and activities.
• Team decision making – Multi-disciplinary teams provide a method to include all individuals that may contribute to, or affect the outcome for a client in the decision making process.
  
  • Shared information provides for service coordination and joint decision making such as California’s CalWORKS/Child Welfare partnership - Linkages.
• Client measurements – The Cúram Solution allows for on-going measurement of clients across assessment dimensions as well as integration with assessment tools such as SDM and LAC.
• Program reporting – Collect and provide the information required for detailed analysis and operational and program performance reporting through multiple formats, including interactive dashboards.
• Analytics – Integration of analytics into business processes to support statistical analysis, and assist in the identification of factors and relationships that influence outcomes.

By leveraging best practices, The Cúram Solution increases program efficiency, allows for informed, consistent decision processes, and reduces caseworker overhead.

Read about our Best Practice Partnerships