Research & Innovation

Cúram Software is recognized (by Gartner and Forrester) as the market leader in providing Social Enterprise Management (SEM) software solutions, delivering best-in-class applications for social enterprises globally. Cúram Software created and pioneered the concept of Social Enterprise Management (SEM), a business model based on the key objectives of social enterprises world-wide – to provide Care and Protection for citizens and their families in times of need and to help them to achieve their Social and Economic potential.

Social Enterprise Management - A Program-independent Business Model

For a system to be Citizen-centric it must be designed around the Citizen’s objectives – rather than those of an agency or program.  Social Enterprise Management (SEM) is a program-independent business model that is Outcome-focused, Family-centered using an Integrated Service Delivery model.  In addition to an underlying platform, SEM describes a common set of core business processes that are applicable to and used by agencies even for individual programs; however, unlike today’s program silos, SEM defines these as program-independent processes.

To support this vision Cúram developed a unique, program-independent and family-centric Industry Reference Model that is at the heart of the Cúram Business Application Suite.  The model incorporates a market-leading Integrated Case Management capability that allows caseworkers to manage individuals, families, programs, service providers and service plans in a structured and holistic manner to achieve successful citizen outcomes.  This underlying reference model is based on the two fundamental social models (Bismarck and Beveridge) thereby ensuring that customers are insulated as far as possible from program and policy changes and from the impact of the introduction of new programs.

Research and Development

Cúram Software has the largest R&D investment in human services of any COTS vendor.  Current specific R&D activities are focused on the twin goals of fighting Poverty and Abuse and promoting Economic Development.  We are exploring and developing business and technology architectures that span areas such as Child Welfare and Income Support programs where there are proven linkages and, therefore opportunities, through early intervention models, to prevent abuse thereby preserving families and saving millions of dollars in Government expenditure.

Read more on Advancements in SEM.